VOIP Phone Number: Reserve an online phone number with a local area code or a toll-free option. Each number must be registered under your name or a registered business and incurs a monthly fee to maintain. This number enables you to send texts and make calls directly from the CRM via the desktop platform or mobile app.

A2P 10DLC fees include registration fees for setting up your US A2P Brand and Use Case and per-message carrier fees for messages sent or received through carrier networks. These fees are charged by carriers and passed directly to customers without markup. Per-message fees apply to each SMS segment or MMS, with T-Mobile also charging for inbound messages.

Text messages are priced based on the number of segments, with costs increasing as the number of segments grows. For example, a message calculated as 5 segments in the "Steps to Estimating Outbound SMS Costs" section would cost roughly five times more than a single-segment message. Keeping texts concise can help reduce costs.

Email sending and receiving without requiring third-party integrations like Mailgun.

Premium Triggers & Actions unlock advanced workflow capabilities by allowing you to connect workflows directly to external systems like Slack or Google Sheets without relying on third-party tools like Zapier or Integromat. They also enable features such as catching inbound webhooks (POST requests) within workflows, streamlining automation processes.

**This cost is required if you are integrating softwares like Arive, RETR, MMI, Etc